ITIL is the leading service management framework worldwide. Adoption of ITIL by an organisation leads to being compliant to the International standard for IT Service management, ISO 20000.

ITIL is the most widely accepted approach to running effective IT/digital services and has been adopted by individuals and organizations across the world. ITIL helps define the direction of the service provider with a clear operating model and aligns services to the business strategy and customer needs.

ITIL also provides a common language for businesses and professionals using IT-enabled services.